RETURN POLICY

Last updated January 01, 2021

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for. Please see below for more information on our return policy.

RETURN

All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at admin@dotmydigital.com to obtain a Order ID number. After receiving a Order ID number, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:

Dotmydigital
Topic: Returns
2, 29A, Jln, Tmn, Taman Klebang Utama
Chemor, Perak, 30000
Malaysia

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 

REFUND

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least fourteen (14) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card or bank statement, depending on your credit card or bank company.  We will notify you by email when your return has been processed.

EXCEPTION

For defective or damaged products, please contact us at the customer service email below to arrange a refund or exchange.

Please Note:

Sale items are FINAL SALE and cannot be returned.  

QUESTION

If you have any questions concerning our return policy, please contact us at:

admin@dotmydigital.com

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